WardenIT / Policies
Report a security issue
A practical channel for suspected vulnerabilities and security concerns.
Updated October 3, 2026
Where to report
Email support@wardenit.com with the subject “Website security report”. For an urgent issue affecting a contracted service, use the escalation channel in your support agreement.
What to include
Describe the affected URL or component, the behavior you observed, safe steps to reproduce it, and its potential impact. Include your preferred contact details. Redact secrets and personal information from screenshots or logs.
Keep testing safe
This page does not authorize penetration testing. Do not access or alter other people’s data, run disruptive tests, use social engineering, or continue exploitation beyond what is necessary to describe an observed issue. Seek written authorization before active testing.
What to expect
Reports are reviewed as operational capacity allows. This page does not promise a response deadline, payment, bounty, or legal safe harbor. Please coordinate disclosure with us so an issue can be understood and addressed. A service agreement may provide separate incident-response commitments.
Privacy and account access
Avoid sending credentials, tokens, payment details, or customer data. If you accidentally disclose a secret, revoke or rotate it through the system that issued it and tell us what was affected without repeating the secret.